Generic voice AI
- Says it booked something — nothing appears in Cliniko
- Guesses opening hours and fees from the internet
- Cannot list real practitioner availability
- Treats every caller as a stranger
- No audit trail for reception or compliance
Cliniko-native voice reception
AI reception that actually books into Cliniko.
What is ClinikoVAI? AI reception that actually books into Cliniko — a bespoke voice receptionist for allied-health and clinic practices, with your practice name on every call, real diary access, and the clinical accuracy generic phone bots cannot deliver.
Patients hear a warm, professional receptionist. Behind the voice, ClinikoVAI looks up callers, checks live availability, writes appointments to your Cliniko diary, handles changes, answers your practice FAQs, and keeps your team informed — without reading card details over the phone.
Built for Cliniko practices
White-label reception
UK hosted
Live diary integration
Why it exists
Sounds human. Works in your diary.
A voice assistant that only talks is theatre. ClinikoVAI is built for clinic reception — where a wrong slot, a missed cancellation, or a guessed opening time costs real trust.
ClinikoVAI
- Creates, moves, and cancels appointments in your live Cliniko diary
- Answers FAQs from your practice knowledge — not hallucinations
- Checks real slots across practitioners and locations
- Recognises returning patients from caller ID before the greeting
- Emails your team transcripts, summaries, and change notifications
What your practice gets
Reception work handled properly
Every capability is tuned for how clinics actually operate — podiatry, physiotherapy, and allied-health practices using Cliniko day to day.
24/7 answered calls
Every inbound call is picked up with a greeting in your practice name and a receptionist persona you choose — professional, calm, and on-brand.
Caller recognition
Returning patients are identified from their number before the conversation starts — including sensible handling when a household landline serves multiple patients.
Live booking
Checks real Cliniko availability, books the appointment, and lets Cliniko send the confirmation your patients already expect.
Cancel & reschedule
Patients can change or cancel existing appointments on the phone. Your team receives notification of every change.
Multi-location
Callers choose the right clinic or site when you operate from more than one location — without confusing your diary.
Carers & family booking
Spouses, parents, and care staff can act on behalf of someone else with proper identity checks — not a loophole, a designed workflow.
Practice knowledge
Opening hours, parking, what to bring, payment methods, and visit policies — answered from your curated FAQ, not guessed.
Secure payments
Optional deposits or pay-before-book flows via a Stripe link sent by SMS — no card numbers read aloud on the call.
Callbacks & messages
When a human is needed, callers can leave a message or request a callback — logged for your reception team, not lost in voicemail limbo.
On every call
From ring to confirmed appointment
Context before hello
When the line rings, ClinikoVAI checks the caller against your patient records and prepares the right greeting — so repeat callers feel recognised from the first sentence.
Conversation with guardrails
The AI handles booking, changes, FAQs, and payments through structured steps — so “cancel my appointment” routes to cancellation, not a fresh booking loop ten minutes later.
Your team stays informed
After the call, reception can receive a summary, transcript, and recording link. Cancellations and reschedules trigger notifications so nothing happens silently in the diary.
Official partner
Enquire through CFone Communications
ClinikoVAI is delivered in partnership with CFone Communications — specialists in business communications who will scope your practice, configure your receptionist, and support you from first call to go-live. GeekyBee built the platform; CFone is your day-to-day contact.
www.cfone.co.uk
+44 (0) 208 573 1177
sales@cfone.co.uk
High House, 33 Harlington Road, Hillingdon, Middlesex, UB8 3HX
Give your clinic a receptionist that never misses a booking call.
Talk to CFone Communications about ClinikoVAI for your practice — discovery, configuration, and support from people who understand clinic communications.
Get in touch with CFoneClinic & Cliniko disclaimer. Cliniko® is a registered trademark of Cliniko Pty Ltd. ClinikoVAI is developed by GeekyBee Ltd and delivered in partnership with CFone Communications. It is not affiliated with, endorsed by, or sponsored by Cliniko Pty Ltd. ClinikoVAI provides administrative phone reception and appointment booking assistance for allied-health and clinic practices only. It does not provide medical advice, clinical assessment, diagnosis, or emergency care. Callers with urgent or emergency health concerns should contact NHS 111, 999, or their local emergency number. Your practice remains responsible for clinical decisions, patient care, and compliance with applicable healthcare regulations. Feature availability depends on your Cliniko configuration and CFone setup.
Direct answers
What is ClinikoVAI?
ClinikoVAI is AI phone reception for practices that run on Cliniko. It recognises callers, books into your live diary, handles cancellations and FAQs, and can send secure payment links — with your practice name on every call.
How do I enquire about ClinikoVAI?
ClinikoVAI is delivered in partnership with CFone Communications. Visit cfone.co.uk, call +44 (0) 208 573 1177, or email sales@cfone.co.uk for scoping, configuration, and support.
ClinikoVAI sits between your phone line and Cliniko — not a replacement for your team, but a reliable first line that knows your practice name, your services, and your diary. Configuration and ongoing support are handled by CFone Communications, GeekyBee's delivery partner for clinic communications.
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ClinikoVAI — frequently asked questions
What is ClinikoVAI?
ClinikoVAI is AI phone reception built for practices that run on Cliniko. It answers inbound calls, recognises returning patients, books and changes appointments in your live diary, answers practice FAQs, and can send secure payment links — with your practice name on every call.
Who is ClinikoVAI for?
Allied-health and clinic practices using Cliniko — especially podiatry, physiotherapy, and multi-location clinics that want 24/7 call cover without hiring another receptionist or risking bookings that never reach the diary.
How do I enquire about ClinikoVAI?
ClinikoVAI is delivered in partnership with CFone Communications. Visit cfone.co.uk, call +44 (0) 208 573 1177, or email sales@cfone.co.uk. CFone will scope your practice, configure your receptionist, and support you from discovery through go-live.