Sam’s garage has been a trusted name in the community for nearly a decade. Known for his expertise in solving even the trickiest automotive puzzles, Sam’s natural knack for cars has turned his small garage into a bustling, medium-sized business. But with success came an unexpected roadblock: the endless admin tasks that kept pulling him away from what he truly loved—fixing cars.

Before Garage AI: The Phone That Never Stopped Ringing

Running a garage meant Sam wasn’t just fixing engines; he was juggling phones, schedules, and an avalanche of questions. Customers wanted quotes, MOT appointments, and answers to questions like, “What’s involved in a full service?” and “Are you open on Sundays?” It wasn’t long before the phone was eating up 20% of his day. Customers who left messages often booked elsewhere before Sam had a chance to call them back.

Then came the tipping point. A good friend, assuming Sam was far too busy to fit him in, took his car to another garage. Ouch. That’s when Sam’s dad hit him with some sage advice: “Lost business is bad business.”

Determined to take control, Sam hired Pete, an office manager, to manage the phones. But Pete’s days quickly became consumed by phone calls too. The garage was growing, but so were the admin headaches.

Enter Garage AI: A New Era of Efficiency

One evening, Sam received an email about Garage AI. He wasn’t tech-savvy, but the concept intrigued him. Booking a fake car into a fake garage for a fake service and MOT sounded like a laugh—but the AI nailed it. Calm, conversational, and efficient, it handled everything from answering questions to scheduling appointments. Sam was sold.

Implementation was seamless. The team at GeekyBee didn’t force Sam to fit their system; they tailored Garage AI to fit his business. From pricing to workload capacity, the AI was mapped to handle everything as if it had been built by Sam himself. The result? A system that didn’t just work but transformed the way the garage operated.

After Garage AI: Less Admin, More Productivity (and Tea)

These days, the phone still rings, but not nearly as often. Garage AI handles booking appointments, providing quotes, and answering FAQs. Pete now monitors the schedule and calls clients when their cars are ready for pickup—tasks that could be automated by the AI but were kept personal for now. And with the extra time, Pete’s been able to tidy the office, update accounts, and even enroll in an MOT tester’s course, transforming him from a cost center into a new source of income for the garage.

Sam’s favorite moment? That first afternoon when he sat down to enjoy a rare cup of tea and heard a ping on his phone. Another booking successfully made by Garage AI. Pete, meanwhile, joked they’d need to start buying bigger boxes of tea bags.

The system’s impact isn’t just felt behind the scenes. Customers love the convenience of booking their next MOT a year in advance. One even forgot she was talking to an AI and started venting about her commute and the bad drivers she’d encountered along the way.